A little help for grown-ups
Start here for the everyday things. Your child’s game can wait while you sort them out.
How do I open the grown-up corner?
On the games screen, press and hold the gear button until the grown-up corner opens. A quick tap will not open it.
How do I restore a purchase?
Open the grown-up corner, find Glowbug Plus, then choose Restore purchases. Use the same Apple account that made the purchase and check that your iPad is connected to the internet. If access still looks wrong, include the app version and what happened when contacting support; never send payment details.
How do I delete our data?
Open the grown-up corner, go to Settings, then Data, and choose the delete-everything option. Read the confirmation and result. If it reports a partial or failed deletion, use its retry action. Deleting local data does not cancel an Apple subscription or remove an email signup.
Can we play without sound?
Yes. Choose silent play in the introduction or change the sound choice in the grown-up corner.
Does this tell me how well my child sees?
No. Play records describe activity in the games, not eyesight or an attention score. Speak with an eye-care professional if you have concerns.
Contact
Support address awaiting confirmation. This is the supplied contact address; we have not yet confirmed that it receives mail. Please do not send sensitive information. We will update this page when the contact route is confirmed.
For app help, include your iPad model, app version and a short description of what happened. For an email-list removal request, include only the grown-up email address to remove.